The audio is not properly working on my HP elitebook laptop running Windows 10 Pro 64 Bit. Bluetooth headphones connect but do not play sound I recently got a new computer, and I did not have this problem on my old one. Hello, I have a laptop - Asus GL551JW-DS71.
If they are working fine, then you know that the problem truly lies with your headset. This may seem like a useless step, but sometimes the audio services on a computer can fail. note: This is not a troubleshooting document. Is there any way to fix the problem of audio not working on Windows 10 HP Laptop? 1 - 16 of 16 Posts.
My laptop's built-in mic doesn't work when headphones are plugged in: Laptop Tech Support: 3: Dec 12, 2018: D "Plugged in, not charging", laptop has built in battery. Select the HP Wireless Assistant icon in notification area check box, and then click Apply. Find and unplug all audio cables from the back of the computer.
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